Account Representative/Customer Service
No boring days in this role! Build and maintain daily relationships with international suppliers, retail customers, and a dedicated sales force. Manage all data entry and maintenance for designated accounts and act as primary communication conduit for sales and production. Ability to multi-task and drive productivity. This role is integral to the function of day-to-day business.
Duties and responsibilities
- Manage daily order entry, order verification, and confirmation through Quickbooks for a selection of designated accounts
- Field phone calls and emails from customers, vendors, sales representatives, and owners following appropriate communication guidelines and procedures
- Confirm inventory and product allocations regularly to align with pending and confirmed orders and provide accurate and complete information
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Arrange collection and delivery for all orders
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Build sustainable relationships of trust through open and interactive communication
- Keep records of customer interactions, process customer accounts and file documents
To apply, email info@oliviaandquinn.com